Your questions –
answered
Explore some of the most common questions we receive about our organization and product offerings. If you don’t see your question listed below, please contact us and we’ll be happy to answer it.
Addiction Therapy Services, a division of Hikma Community Health, serves healthcare providers and community organizations across the country. We offer a wide selection of Methadone (C-II) and Buprenorphine (C-III) medications that can help facilitate opioid addiction recovery.
Download our product page for a complete list of our Methadone (C-II) and Buprenorphine (C-III) addiction therapy medications.
Buprenorphine is an opioid partial agonist that is FDA approved to treat opioid use disorder (OUD). It can help individuals achieve and sustain recovery as part of a medication assisted treatment (MAT) plan.
When taken as prescribed, buprenorphine is safe and effective. As with all medications used in MAT, buprenorphine should be prescribed as part of a whole-person approach that includes counseling and other behavioral therapies.
Learn more about the Buprenorphine (C-III) products we offer and how to place an order.
Methadone is an FDA-approved medication used to treat opioid use disorder (OUD) as a medication-assisted treatment (MAT).
When taken as prescribed, methadone is safe and effective. As with all medications used in MAT, methadone should be prescribed as part of a whole-person approach that includes counseling and other behavioral therapies.
Learn more about the Methadone (C-II) products we offer and how to place an order.
The first step is to get in touch with your ATS account manager.
Other helpful links:
- Download the ATS product catalog
- Learn more about our Methadone (C-II) products
- Read more about our Buprenorphine (C-III) products
- Read our Online Ordering Guide
- Browse our FAQs and resources
New Customers:
Contact your ATS account manager to get started.
Existing Customers:
To order Methadone products:
- You can order Methadone products online via our Hikma Community Health Online Ordering Portal or by mail, via the DEA-222 form.
For more information and ordering instructions, visit the Methadone product page.
To order Buprenorphine products:
- You can order your Buprenorphine products online via the Hikma Community Health Online Ordering Portal.
For more information and ordering instructions, visit the Buprenorphine product page.
Need help?
Contact our customer service team Monday-Friday, 8am-5pm ET.
The Controlled Substance Ordering System (CSOS) is a secure, online portal for ordering Methadone (C-II) products. It’s a convenient alternative to the paper 222 form.
Benefits of CSOS
- Greater accuracy and convenience
- Quicker turnaround times
- Lower costs per transaction
- Improved security
- Helps ensure DEA compliance
How it works
- Apply for a digital signing certificate via the DEA website.*
- Upon DEA approval, download your digital certificate.
- Contact Addiction Therapy Services for access to the CSOS portal.
- Our team will help you set up your account and provide training for using CSOS.
- Begin ordering products electronically.
*Note: Every individual who wants to sign electronic orders for controlled substances must enroll with the DEA to acquire a personal digital certificate. Application processing may take up to six weeks.
All Addiction Therapy Services (ATS) products can be ordered via order.hikmacommunityhealth.com. To order Schedule II narcotics (e.g., methadone), an electronic signing certificate is required. For more information on enrolling in the Controlled Substance Ordering System (CSOS) program, download instructions here.
Please view and download our Return Goods Policy.
Our distribution center ships orders Monday through Friday. Next business day delivery by 10:30 am to most U.S. addresses via FedEx Priority Overnight. Tracking information will be emailed upon shipment of order.
